Pacific Apparel FAQs
Do you have a minimum order requirement?
There is no minimum order for embroidery and a 48 piece minimum for silkscreen.
What is the turnaround time?
Turnaround time is seven to ten working days once artwork is approved. Please note that we love rush orders, and will do our best to accommodate every request.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express and company checks.
How should I prepare and deliver my artwork?
Please email your artwork to email@example.com in jpeg or eps format.
Will I see what my design looks like before it gets printed?
Absolutely, artwork will go through a final approval process prior to us starting to produce the order.
What is your payment policy?
We require 50% deposit at the time the order is placed. The remainder of the balance is due when product is picked up or delivered.
What is your policy on canceling orders?
15% restock fee and shipping costs.
Is there a set up fee for Silk-Screening?
There is a one-time set up fee for the screens and films for each image. The price of the set up fee is dependent on the design; please feel free to email us your logo and we will gladly let you know what the cost will be. If screens and films are provided to us; set-up fees will not apply.
Is there a set up fee for Embroidery?
There is a one-time set up fee for digitizing the embroidery artwork or your logo. The price is dependent on the size and complexity of the artwork; by emailing us the artwork we will be able to inform you on what the set up fee will be.